Mostpal's Commitment: We do not just provide games — we make sure you are always playing in a safe, healthy, and controlled environment. Responsible play is at the core of our platform.
Online gaming is a fun form of entertainment, but like any pastime, it is important to keep it within healthy limits. Responsible play at Mostpal means knowing your budget, managing your time, and never letting gaming become your main priority in life. We want every member to enjoy the platform in a happy and balanced way.
Online gaming is growing rapidly in Bangladesh. Mostpal wants to ensure our users play responsibly and consciously. Building healthy gaming habits makes gaming a positive experience.
Mostpal's responsible gaming policy goes beyond words. Our platform offers real, practical tools and features to help you stay in control — from deposit limits to self-exclusion, everything is right at your fingertips.
There are a few simple principles to follow for responsible play at Mostpal. These guidelines will keep your gaming experience safe and enjoyable:
It can sometimes be hard to recognise when gaming habits are getting out of hand. Mostpal wants to help you spot the warning signs early. If any of the following apply to you, it may be time to take notice:
Remember: If you notice these signs, do not panic. Use Mostpal's support team and responsible gaming tools to get the situation back under control.
Mostpal's responsible gaming tools are easy to use. You can activate any of these features at any time through your account settings — and these are entirely your own decisions, with no pressure from anyone.
Every Mostpal member has full control over their own gaming experience. From deposit limits to complete self-exclusion, every option is in your hands. Using these responsible play features is not a sign of weakness — it is a conscious and mature decision.
Our responsible gaming support team is available 24/7, seven days a week.
Mostpal strictly prohibits anyone under 18 from using the platform. Parents are encouraged to use parental control software.
Mostpal provides a range of effective tools to keep your gaming experience safe and in control.
Set daily, weekly, or monthly deposit limits. Once a limit is in place, it cannot be exceeded. Lowering a limit takes effect immediately; raising one requires a 24-hour waiting period.
Set a maximum time for each gaming session. When the time runs out, the system will automatically alert you and log you out.
You'll receive pop-up notifications at regular intervals reminding you how long you've been playing and how much you've spent. This awareness helps you stay in control.
If you feel you need a break, you can suspend your account temporarily for 24 hours to 6 weeks. You won't receive any gaming-related promotions during this time.
For a longer break, you can self-exclude for anywhere between 6 months and 5 years. During this period, your account will be fully inactive and no new accounts can be opened.
Set a daily or weekly maximum loss limit. Once you reach the limit, no further bets can be placed for that day.
Using responsible gaming tools at Mostpal is straightforward. Secure your experience in just a few simple steps.
Log in to your Mostpal account and click the profile icon in the top right corner.
Go to Responsible Gaming options in Profile Settings.
Deposit limit, session time, cooling-off period, or self-exclusion — choose whichever you need.
Enter your preferred amount or time limit and confirm. Changes will take effect immediately.
After setting limits, you'll receive a confirmation message via email or app notification.
Recognizing warning signs early makes it easier to stay in control.
| Signs | Suggested Steps |
|---|---|
| Spending over budget | Set a deposit limit |
| Playing for a long time | Enable Session Time Limit |
| Stress is increasing | Take a cooling-off period |
| Cannot stop playing | Self-Exclude |
| Hiding gaming from family | Tell our Support Team |
| Playing on borrowed money | Close account |
There's no shame in asking for help. Mostpal's support team will assist you with complete confidentiality. Reach out today.
Our approach to responsible gaming is not just a set of rules — it is part of our culture.
Your use of responsible gaming tools is kept completely confidential. No one will know that you have set limits or taken a break.
Reducing limits or self-exclusion takes effect immediately. No waiting or complex process — make your decision and get protected right away.
Detailed responsible gaming guides are available in English at Mostpal's FAQ and Support Center.
During registration, age is strictly verified through our KYC process. Anyone under 18 cannot access the platform in any way.
Our support team is available around the clock for any questions or help related to responsible gaming.
All responsible gaming tools are available on the Mostpal mobile app too. Manage your gaming safely from anywhere.